Introducing Atago Green

Atago Green is an AI-first intelligence firm founded by Abby Thomas, the former Chief Executive and Chief Ombudsman for the UK's Financial Ombudsman Service. We specialise in regulatory and conduct data — helping financial services firms spot and address emerging risks and complaints patterns before they become costly problems.We structure and interpret information that is publicly available but hard to access at scale: ombudsman decisions, regulatory publications, industry body data and customer journey signals.Our products give compliance, risk and conduct teams early visibility of issues, practical guidance on customer outcomes, and timely intelligence to support their regulatory agenda. We also help operational teams learn from our insight and apply it consistently to their customer interactions.Atago Green brings direct operational and regulatory expertise to every product we build. Our goal is simple: credible, professional intelligence, built by people who have operated at the heart of the UK's regulatory and complaints landscape.

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Our Insight

Our platform is built for people who need to know — and don’t have time to dig. We track and structure content from UK regulators, ombudsman services and other public sources — even when it’s buried in PDFs, released without notice, or scattered across dozens of websites.

Our Insight Digests

Our digests are curated to the needs of busy working professionals in financial services, and those who advise them - succinct, relevant and delivered straight to the inbox.

Our Insight Database

Our searchable database is based on publicly available decisions and regulatory updates, structured to support financial service executives, complaint handlers and legal, risk and compliance teams. It's an essential resource for financial services executives who want to understand their business risks and opportunities.

• About us

About Us

Atago Green was founded by Abby Thomas in 2025.Abby spent two decades in consulting and senior executive roles before serving as Chief Executive and Chief Ombudsman at the Financial Ombudsman Service — the world's largest dispute resolution service, handling around 200,000 cases a year.In that role, she saw the same problem repeatedly: the data that could help firms understand and prevent complaints was public, but difficult to find, and challenging to act upon.Atago Green exists to fix that. We use AI to structure and interpret ombudsman decisions, regulatory publications and industry data — turning information that firms technically have access to into intelligence they can actually use.Our products give compliance, risk and conduct teams early visibility of emerging issues, practical guidance on customer outcomes, and timely intelligence to support their regulatory agenda.We are a small, focused team — AI-first in our approach, but grounded in real-world operational experience.Start the conversation here to find out more.